End User Experience and Performance Management - Knoa Software - www.knoa.com





 Webinars

"End User Experience Management: Improve Application Performance"

Presenters: 
Lori Wizdo, Vice President, Knoa Software
Russ Klein, Director, Emerging Technology Research, Aberdeen Group

The end-user is the ultimate judge of IT performance. Best-in-Class IT organizations have already added end-user experience monitoring for a holistic approach to application performance management (APM). Aberdeen Research has found that companies that proactively manage end-user experience gain significant results:
  • Twice as likely to improve brand reputation
  • 75% more likely to improve employee productivity
  • Proactively identify faults 82% of the time
  • Experience a 30% decrease in end-user complaints
According to Klein, "Organizations that focus on a holistic and comprehensive approach to application performance management -- especially including end-user experience monitoring -- realize a dramatic increase in end-user satisfaction, application availability, and ultimately revenue and profitability."

This event will focus on theory and practice. Lori Wizdo, Vice President, Knoa Software will join Russ to discuss several real-life case study examples that showcase the business impact of adding the dimension of end-user experience management to an APM strategy.
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