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Expand IT Service Desk and Functional Support Capacity 20% Overnight: New Best Practices Enhance Operations and Reduce Costs

This whitepaper examines the current state of IT service desk and functional support operations, and the visbility problems which make these jobs harder. The whitepaper offers best practice advice, and explores how these remedies can be achieved with new technology from Knoa Software.

End-User Metrics, End-User Experience, End-User Performance: Knoa Software
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