Take The Risk Out of Change Management with New Technology. Learn About Industry Best Practices.


During this webinar you will learn more about how to reduce risk within the change management process and speed successful software deployments:

  • Understand how utilization audit can optimize engineering investment
  • Develop testing scripts based upon actual usage – tools that make this easy
  • Accelerate user acceptance testing (UAT) with automatic documentation of  application errors
  • Identify end-user interface problems and training needs during UAT through automation
  • Identify application problems in production in minutes or hours – not days and weeks – after go-live
  • Identify any system performance problems immediately after go-live
  • Identify application functionality that has not been adopted by the end-users
  • Identify which end-user/groups/locations are having usage problems in the days after go-live
  • Use tools that provide automated visibility real-time to the clusters of user errors during roll-out
  • Deploy all of this in your standard analytics dashboard using MicroStrategy® or BusinessObjects™ with 100% automation and visibility across every transaction, every screen, button and more

We will also present new alternate technologies that support these change management best practices provide much broader potential for return on investment and optimized performance within your enterprise.

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End-User Metrics, End-User Experience, End-User Performance: Knoa Software
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